Radiant diGi-Assist

Secure remote support for Windows and Mac devices.

Windows Download Mac (Apple Silicon) Mac (Intel)

How It Works

1. Download and run the support tool
2. Share your ID with your support agent
3. Approve the connection request
4. Receive secure remote assistance

How to Configure Radiant diGi-Assist

Follow these steps after downloading and opening the support tool.

1

Open the App

RustDesk

Your ID: 123 456 789

➜

Click ☰ Menu

2

Go to Settings

Menu

Settings ⚙️

➜
3

Open Network

Settings

Network

➜

ID/Relay Server

4

Enter Server Details

ID Server
digi-assist.radiantdigilog.com

Relay Server
digi-assist.radiantdigilog.com

Key
NAkhfw0pCRmdYuRk94tla9vb30KmqK6+UVd6yYblvUE=

After saving, restart the app and share your ID with your support technician.